Thursday, March 19, 2015

Communicating Effectively

Dr. Stolovitch (Laureate Education, n.d.) asserted that project managers need to be excellent diplomats. Portny et al (2008) goes on to describe that the “key to successful project management is effective communication –sharing the right messages with the right people in a timely manner” (p. 357). Dr. Stolovitch (Laureate Education, n.d.) also stated that communication should be clear, concise and focused. Moreover, he described that communication is more than words but spirit and attitude is more important than the words that you use. So tonality of the message and body language are factor that influence communication (Laureate Education, n.d.).

The email and the voice message had pretty much the same effect on me. I felt that all modalities (i.e. email, voicemail and face to face), were clear, concise and focused. The voicemail came across a little more pleasant. When the project manager left the voice message, I felt that I heard an emphasis on the word “help”. As Dr. Stolovitch described in the video, tonality is a factor in communication. So, the voice message sounded a bit more pleasant. Again, both email and voice message had the same effect on me and I felt that the person who delivered the message was diplomatic. Dr. Stolovitch (Laureate Education, n.d.) stated that communication is more than words but spirit and attitude is more important than the words that you use.

The face-to-face video had a negative effect on me. Dr. Stolovitch (Laureate Education, n.d.) described that timing influences communication. I had to question why the project manager did not write a short email or pick up the phone and call me / leave a voice message. Moreover, the face-to-face visit was too intrusive – it seemed to rattle my cage. If I received an email or voice mail, I would most likely be next my personal computer and I could seamlessly respond to the message. With the face-to-face encounter, I felt that I would need to drop everything (because I felt the PM was intrusive). Also, Dr. Stolovitch (Laureate Education, n.d.) stated that body language is a factor that influence communication. I felt that the project manager was in my personal space (i.e. hanging over my cubicle). I would be interested in finding out my classmates’ opinions about the three different modalities and if they had the same experience as me.

References:

Laureate Education (Producer). (n.d). Communicating with stakeholders [Video file]. Retrieved from https://class.waldenu.edu

Portny, S. E., Mantel, S. J., Meredith, J. R., Shafer, S. M., Sutton, M. M., & Kramer, B. E. (2008). Project management: Planning, scheduling, and controlling projects. Hoboken, NJ: John Wiley & Sons, Inc.

Thursday, March 12, 2015

Learning from a Project "Post-mortem"

About 6 years ago I was hired as a webmaster for the hospital / research wing of a major University. The website needed to be redesigned inside a new Content Management System (CMS). A content management system (CMS) is a system used to manage the content of a Web site (e.g. web pages and images). I wanted to clarify that it is not a Course Management System (e.g. BlackBoard) that we discussed in our previous Distance Learning course. The project was 2 fold, I first needed to work with our design vendor to create the new web site design. The next step was to role the new design into the CMS. The design phase of the project was rather smooth with some minor delays. (Portney et al, 2010) describes in our text that Project Managers should deal with unknowns by anticipating delays and creating contingency plans.

The second phase of the project was to take the new design that our vendor created for us (e.g. HTML templates and style sheets) and role that into the software (i.e. the CMS). One of the main reasons that I was hired for this position was that they needed someone who could meet their strict deadline (around 9 months from the time I started – the website needed to launch with the new redesign). The website redesign launch had to be created before a major audit conducted by one of our funding agencies (the research wing of our hospital relied heavily on Federal grants). The University’s IT Department was handling the launch of the CMS. The University had an existing CMS but they would not allow anyone to use if for new websites or newly redesigned web sites. So, we had to use this new CMS which not even in the beta testing stage. I should also mention that the University had many other Departments who needed to use the new CMS. Our hospital / research wing had first priority. The CMS kept on getting delayed for one reason or another. Three months before our absolute deadline, I knew that I had to make alternated plans. I simply could not rely on the IT Staff to stay with their promised deadlines.

The writing was on the wall that the IT Department could not deliver and I knew that I had to act fast and create alternative plans.

Using an alternative approach, I was successful in launching a static website using Adobe’s DreamWeaver HTML editor. So, I abandoned using the CMS and just used static web pages for the redesign. I won’t try to talk over my classmates’ heads but I used a lot of Javascript and I used of DreamWeaver’s template system (DWT) to massively rollout the roughly 1000 web pages. I got it done and on time. So, I considered the project a success.

To answer the question what contributed to the success? (Portney et al, 2010) describes that project managers need to respond to reality and sometimes, things change (p. 106). Moreover, another technology can emerge and a PM should use it. In my case, that technology was DreamWeaver’s static template system. Although the solution was not ideal, it worked. I was able to justify my solution because I had a deadline to meet.

To explore the question, what parts of the PM process would have made the process more successful? (Portney et al, 2010) describes that a process is a “series of steps by which a particular job function is routinely performed” (p. 3). Moreover, a process is defines how a job is done every time (Portney et al, 2010, p. 3). I would add that the University’s IT Department did not get their job done. Our text describes potential pitfalls to lookout for and one of them is weak team leadership. The leadership / management for IT Department was feckless (in my observation of their entire team). The IT Department was a steeped in a culture that missed deadlines were the norm.

Reference:

Portny, S. E., Mantel, S. J., Meredith, J. R., Shafer, S. M., Sutton, M. M., & Kramer, B. E. (2008). Project management: Planning, scheduling, and controlling projects. Hoboken, NJ: John Wiley & Sons, Inc.













Sunday, March 1, 2015

Perceptions of Distance Learning

Perceptions of Distance Leaning
This application will reflect on the current and future perceptions of distance learning in our society.  This essay will explore how I can be a proponent for improving societal perceptions of distance learning and how I can be a positive force in the improvement of distance education.  Lastly, I will examine perceptions of distance learning in the future (i.e. 5 to 10 years and in 10 to 20 years) as it relates to lifelong learning for the adult learner.

Simonson, Smaldino, Albright, & Zvacek (2012), stated that we should examine “learner attributes and perceptions as well as interaction patterns and how they contribute to the overall learning environment (p. 64).   Simonson et al, (2012) goes on to describe that Instructional Designers (ID) should not focus on which medium is best (i.e. technology) but we should focus on “what attributes of the medium can contribute to a positive, equivalent learning experience” (p.64).   When I explore how to improve societal perceptions of distance learning, I will look at the attributes of the medium (i.e. the technology proposed) and examine if the technology proposed is the best means to deliver that learning material. 

To be a positive force in the improvement of distance education I feel that it is important to continue my education past Walden University and by keeping abreast of the latest literature or joining trade Associations.  To be a positive force in the improvement of distance education is to take the skills and formal education that I learned at Walden University to my current employer and beyond.  Many trade associations such as The Association for Talent Development (ATD, formerly ASTD) have professional guidelines in ethics that can strengthen my professional development and field.

My thoughts on what the perceptions of distance learning will be in the short term and long term are closely related to what I think what will be the future of distance learning.  Jeff Cobb in book his titled Leading the Learning Revolution describes the importance of informal learning.  Cobb (2013) coined the term “the other 80 percent” in which he describes that in “some estimates, as much as 80 percent of our learning happens in an informal manner” (p. 117).  Leh (2015) in his article for Talented Learning describes the latest technologies that he predicts in the near future are the expanded use of gamification, social learning and mobile learning. To examine the short term perception of distance learning (i.e. 5 to 10 years), ID’s need to explore how to deliver learning material that is assessable (e.g. mobile technology) and informally (e.g. gamification or through social interaction).  In the short term, ID’s and software companies who will deliver learning material conveniently and informally to the adult learner will gain the acceptance of the distance learner.

I predict the perceptions of distance learning for the long term will be linked on how closely the learning technology is perceived by the public (in this case the adult learner).  To explore my vision of the future of DL is to look at trends in web development.  As ID’s at Walden University, we have been exposed to the term Web 2.0 and how it allows users to receive information, as well as, “contribute to the conversation and make it a richer experience” (Strickland, 2008, para. 6).  The next wave in web development has been labeled as Web 3.0 and it can be loosely thought of “a personal assistant who knows practically everything about you and can access all the information on the Internet to answer anything” (Strickland, 2008, para. 8).  Moreover, Kalakota (2012) in his blog about predictive analytics describes predictive search as predictive learning.  He gives an example of how the latest version of Google Now:
Google uses your private data — people you know, documents, images, hangouts,  accessing your location, e-mail, daily calendar, and other info — in order to keep tabs on things like search preferences, appointments, flight reservations, payments and hotel bookings.  Or auto-suggesting restaurants from the Zagat’s guide to have dinner at. (Kalakota, 2012, para. 28).
  My prediction of learning in the next 10 to 20 years is that large enterprise systems that adults use at their work will seamlessly deliver personalized content to educate the adult learner much in the same way Google Now uses your private data.  In other words, companies and or governments will use data harvested from your email or documents and seamlessly deliver personalized education to you – as the learner. To answer the question, what will be society’s perception of distance learning?  Society will need to ask themselves if they are willing to accept corporations or the government to harvest large amounts of data from them.  Skeptics of the future of predictive learning will feel that his technology be too intrusive or reach too far into their personal lives. Proponents will suggest that it will deliver personalized education seamlessly to learners.  Moreover, it will deliver training / education via a personalized assistant before the learner realizes they need it.  As with two extremes, the truth probable lies somewhere in the middle.

In conclusion, this essay reflected the societal forces in the world that can either advocate or skeptically embrace the future of distance learning and how we as ID’s can use our influence in field of distance learning.
 
References
Cobb, J. (2013). Leading the learning revolution the expert's guide to capitalizing on the exploding lifelong education market. New York: American Management Association.
Kalakota, R. (2012, February 11). Predictive Analytics 101. Retrieved February 28, 2015, from https://practicalanalytics.wordpress.com/predictive-analytics-101/
Leh, J. (2015, January 1). Top 10 LMS Predictions for 2015. Retrieved February 25, 20145, from http://talentedlearning.com/top-10-lms-predictions-2015/
Simonson, M., Smaldino, S., Albright, M., & Zvacek, S. (2012). Teaching and learning at a distance: Foundations of distance education (5th ed.) Boston, MA: Pearson

Strickland, J. (2008, March 3). How Web 3.0 Will Work. Retrieved February 28, 2015, from http://computer.howstuffworks.com/web-30.htm